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Mandarin / English Gaming Support Agent

Publiée le 02.11.2022

Entreprise

Site Internet : http://www.5ca.com
Secteur d´activité :
Informatique, SSII, Internet
Marketing, communication, médias
Offres d´emploi : Voir toutes nos annonces
5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in... lire la suite

Détails de l'annonce

Poste proposé : Mandarin / English Gaming Support Agent

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. 

We offer 

  • A position at a fast-growing company with ambitious Gaming clients.
  • A casual, international and diverse  environment with people from 40+ nationalities.
  • The flexibility to work 100% remotely. 
  • No wasted commute time. 
  • Top-notch tools, training, and colleagues. 
Profil recherché pour le poste : Mandarin / English Gaming Support Agent

About you 

  • You speak Mandarin and English at an advanced level 
  • You have in-depth gaming knowledge and love anything related to video games
  • You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
  • You are a fast learner, take initiative and excel at troubleshooting
  • You have a dedicated quiet workspace located within your residence
  • (Optional) Experience in a Customer service environment is a plus.  

Technical requirements   

  • A minimum internet speed of 2 Mb/s download and 1 Mb/s upload internationally.  
  • A minimum of 8 GB RAM  
  • A 64-bit version of Windows 10 or newer, or a recently released version of macOS 
  • An Intel Core i5-760 2.80 GHz or better/similar. 
  • An Nvidia GTX 660 Graphics card or better/ similar or you own a gaming console.
  • A smartphone usable for two-factor authentication that runs at least:
  • Android 6.0 or newer
  • Apple iOS 13.0 or newer 
Critères de l'annonce pour le poste : Mandarin / English Gaming Support Agent
Métier :
Télémarketing, téléassistance
Secteur d´activité :
Marketing, communication, médias
Type de contrat :
CDI - CDD
Région :
Adrar - Aïn-Defla - Aïn Témouchent - Alger - Annaba - Batna - Béchar - Béjaïa - Biskra - Blida - Bordj Bou Arreridj - Bouira - Boumerdès - Chlef - Constantine - Djelfa - El Bayadh - El Oued - El Tarf - Ghardaïa - Guelma - Illizi - Jijel - Khenchela - Laghouat - M'Sila - Mascara - Médéa - Mila - Mostaganem - Naâma - Oran - Ouargla - Oum el-Bouaghi - Relizane - Saïda - Sétif - Sidi Bel Abbès - Skikda - Souk Ahras - Tamanrasset - Tébessa - Tiaret - Tindouf - Tipaza - Tissemsilt - Tizi Ouzou - Tlemcen - International
Niveau d'expérience :
Etudiant, jeune diplômé
Niveau d'études :
Qualification avant bac
Nombre de poste(s) : 5
Soyez vigilant ! N'envoyez pas d'argent à un employeur potentiel. Ne versez aucune somme d'argent en échange d'un contrat de travail potentiel ou pour suivre une formation préalable à l'embauche.
Merci de signaler toute irrégularité en utilisant le formulaire de contact candidat et en sélectionnant l'objet "Signaler une annonce d'emploi".

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